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By purchasing a product or service from this website you agree to the following:
1) Payment
If purchasing an item directly from our website with no customisation required, we would require payment in full in advance.
If customising an item or items designed via the Design Your Own service, following agreement of your design (unless otherwise agreed) to secure your order, a 25% non-refundable deposit is required. The balance must be paid prior to your goods being dispatched.
All deposits must be paid within 28 days of invoice to secure your order (unless otherwise agreed - see below). Failure to do so may result in Ikollection offering your schedule slot to another customer.
Special terms for payment or deposit due date may be offered in exceptional circumstances and are offered in good faith. Failure to adhere to these terms, may result in Ikollection requesting immediate payment in full, changing your scheduled dates or in extreme circumstances, cancelling your order.
2) Payment Methods
We accept the following forms of payment:
Personal Cheque made payable to Ikollection (UK Customers only)
Credit and Debit Card via PayPal & cash; This can be done in 3 easy steps: Set up at PayPal account at www.paypal.com, Click the send money tab and enter the amount and send to our e-mail address: sales@ikollections.com
Your items will be dispatched upon clearance of funds.
3) Delivery Times
Ikollection handmade products are made to order. Our standard delivery times are as follows:
a)Items purchased within current collections- please allow 7 days for delivery.
b)Bespoke designs and customised items from our collection or portfolio- we aim to deliver within 4 weeks or by a pre-agreed date.
c)Urgent orders- Urgent orders are possible. Please contact us with your requirements and we will do our best to accommodate you.
During busy periods it may be necessary to alter these delivery times, but we will inform you at the time.
4) Postage & Shipping
a) UK orders- All items are sent 1st Class unless stated otherwise.
For orders above £50 a fee may be charged for special delivery but this will be confirmed when your order is placed.
b) International Customers- Please contact us for a shipping quote prior to purchase.
Ikollections is not responsible for the delivery times of the chosen carrier.
Ikollections is not responsible for any import taxes/charges incurred from your purchase.
5) Returns Policy
a) Direct Website Purchase- If you are unhappy with your purchase please email us within 3 days of delivery. A replacement or refund will be provided for the total value of the goods ordered provided they are returned:
In their original condition &; packaged securely in their original packaging.
Within 7 days (UK) of purchase.
For International Customers, returns are accepted within 14 days of purchase in their original packaging.
The returner is responsible for paying return postage and no postage or shipping costs will be refunded.
b. Bespoke/Customised Designs - All completed pieces are photographed and sent to the customer for approval. (In some instances it may be possible to meet the customer face to face)
Confirmation that the customer is happy with the item in the photograph is taken as acceptance of the piece. All pieces are photographed prior to dispatch as proof of completion and condition.
Returns are only accepted on the following exceptional basis:
The piece has been damaged in transit and we must be contacted on the day of receipt.
The piece is faulty and we must be contacted on the day of receipt.
In these exceptional circumstances we are happy to replace/repair the order provided they are returned:
In their original condition and packaged securely in their original packaging.
Within 7 days (UK) of purchase.
For International Customers, returns are accepted within 14 days of purchase in their original packaging.
The returner is responsible for paying return postage and no postage or shipping costs will be refunded.
6. Product Quality
As all of our products are handmade, there may be slight variations between the items you see on our website and those you receive.
The colour control of all materials used in making our products are the responsibility of our suppliers and may occasionally differ from what is shown.
All items leave Ikollections in perfect condition. Any items that are damaged during transit may be returned for replacement or refund.
7. Disclaimer
All of our products are made to a high standard and solely for the purpose of being used as fashion accessories and are to be used in accordance with this purpose. These products are not suitable for children, as the beads may become a choking hazard if swallowed. Ikollections accepts no responsibility for injury caused by the destruction or misuse of these items.
8. Ownership Rights
All product designs are exclusive to Ikollections and remain the intellectual property of Ikollections.
Ikollections reserves the right to use the design in its advertising. Ikollections also reserves the right to use any feedback you provide on our website.
The content and images contained in this website are the property of Ikollections. No part of this website or any of the designs on this website may be copied or used without the express permission of Ikollections.
Ikollections reserves the right to seek legal recourse if any of the designs featured on this website are copied or plagierised.
9. Privacy Statement
Your privacy is important to us.
Except as stated herein, under no circumstances will Ikollections disclose any of the information you have provided to another party, without your express written (by letter or email) permission.
All the details you provide will be used purely to facilitate your order and our design process.
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